Desktop Support Engineer (Computer Hardware, Networking, OS,Virtualization )

What Will You Learn?

• Hardware Troubleshooting: Learn how to diagnose and resolve hardware issues commonly encountered in desktop environments. You will gain practical knowledge of troubleshooting techniques for components such as CPUs, memory, hard drives, motherboards, and peripherals.
• Operating System Installation and Configuration: Understand the process of installing and configuring operating systems, including Windows and macOS. Learn how to perform clean installations, upgrade existing systems, configure system settings, and manage user accounts.
• Software Management: Gain proficiency in software management, including installing, updating, and uninstalling applications. Learn about software licensing, compatibility issues, and troubleshooting common software-related problems.
• Network Connectivity: Learn the fundamentals of networking, including TCP/IP, DNS, DHCP, and wireless networks. Understand how to troubleshoot network connectivity issues, configure network adapters, and ensure smooth data communication.
• User Support: Develop strong customer service skills and learn effective communication techniques for providing support to end-users. Learn how to effectively communicate technical information, manage user expectations, and provide exceptional customer service.
• Security and Data Protection: Understand the importance of data security and learn best practices for protecting user data, implementing security measures, and preventing unauthorized access to systems and networks.
• Documentation and Incident Management: Learn how to document support activities, create incident reports, and effectively manage support tickets. Gain an understanding of IT service management principles and best practices.
• Professional Skills: Develop essential professional skills, including time management, problem-solving, teamwork, and adaptability. Learn how to work efficiently in a dynamic IT support environment and handle multiple tasks simultaneously.