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A Desktop Support Engineer is a professional responsible for providing technical support to end-users on desktops, laptops, and other peripheral devices in an organization. They help diagnose and troubleshoot hardware and software issues, install and configure applications, and perform routine maintenance and upgrades to ensure that computer systems and networks are running smoothly.

Desktop Support Engineers are typically responsible for responding to help desk tickets, providing timely and effective solutions to technical issues, and escalating complex issues to higher-level support teams as needed. They may also be responsible for managing hardware and software inventory, updating documentation, and training end-users on how to use new technology.

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CCNA stands for Cisco Certified Network Associate. It is a certification offered by Cisco Systems, a leading provider of networking and IT infrastructure solutions. CCNA is an entry-level certification that validates the knowledge and skills of individuals in networking fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability.